After every appointment we ask customers to leave a review.
Not only does this help with quality control, but our maids get generous bonuses from us for every good review.
We’re very proud of the fact that even with the thousands of customers we clean for each month, we still maintain a 4.7 out of 5 stars rating based on hundredsof monthly reviews from our customers throughout all of Canada.
Below are a few of the real, unedited reviews we’ve gotten from our customers. We’ve put our responses to some reviews so that you can get an idea of the kind of customer service you can expect from our customer support team. How many other cleaning companies do that?
**Note: Once again, these are real, unedited Scrubbi cleaning reviews that were sent in by our customers. Thank you to all our customers for sending in your reviews!
Rating Experience: 5
Rating Quality: 5
Rating Experience: 4
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Rating Experience: 4
Rating Quality: 3
“Hi Jennifer, thanks for your review!” Scrubbi Support
Rating Experience: 4
Rating Quality: 4
Rating Experience: 5
Rating Quality: 5
Rating Experience: 3
Rating Quality: 5
Rating Experience: 5
Rating Quality: 5
Rating Experience: 3
Rating Quality: 5
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Rating Experience: 4
Rating Quality: 4
Rating Experience: 5
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Rating Experience: 4
Rating Quality: 3
“Hi Leah, thanks for writing in. We’ll make a note of what was missed so it’s not missed for next time. Let me know if there’s any other notes you’d like to add to your file. Thanks!” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
Rating Experience: 5
Rating Quality: 5
Rating Experience: 5
Rating Quality: 5
Rating Experience: 4
Rating Quality: 5
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Rating Quality: 4
Rating Experience: 4
Rating Quality: 4
Rating Experience: 5
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Rating Quality: 5
You guys are an outstanding company. It is great to know that I can rely and trust in your service. Now I have a viable option when I have my flare ups and cannot use my hands effectively.
You all have saved my life. And I truly mean that literally. Thanks so much!!” Nicole Q. (Edmonton)
Rating Experience: 5
Rating Quality: 5
Rating Experience: 5
Rating Quality: 5
Rating Experience: 5
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Rating Experience: 5
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“we were very happy with the service we received this time from Scrubbi. Our professional today was very pleasant and did a wonderful job. Although I was disappointed with the first experience we had with Scrubbi, this made up for it. thank you” Angela J. (Calgary)
Rating Experience: 4
Rating Quality: 4
“Maria did a great job with kind and smiling attitude.” Jyoti S. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Great service as always!” Carrie P. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Very thorough and friendly. We were impressed. The only thing I wish she’d cleaned also was the inside of the microwave. Otherwise everything was good.” Julia B. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Rokhya is a wonderful cleaner, friendly, enthusiastic, focused, quick & thorough. Thank you Scrubbi for exceeding my expectation again! Can we request Rokhya again on March 3rd.? My husband promised not to block the toilet again and give Rokya headache… Thanks, Wan-Yi” Wan-Yi H.. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Cleaning lady was very plesent, was hard working. I would recommend her to someone or have her come back if needed!” Kelsey G. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Awesome job today. I felt the clean the minute I opened the door!!” Helen-Anne M. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Excellent service” Kara K. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“Carrie was awesome. Thanks!” Max S. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“This was my first cleaning with your company and I could not be happier. The maid was excellent and I look forward to seeing her again.” Don W. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Great job on the powder room sink -other companies have often missed down the front. Nice and clean!” Stephanie L. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Next time I’ll have more of my own product out that I requested be used- sorry I ran out! Great great job overall!” Sarah V. H. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“I reviewed today’s cleaning with a 5 star rating earlier today before I went to the basement. This evening I went downstairs to put something away and stopped in my tracks. I had left fresh sheets and a pile of blankets on the spare bed (I was going to get to it eventually) and to my delight, the bed was made! The maid did a fantastic job cleaning all parts of the house and went above and beyond when she took the time to make the bed. This busy Mom says thanks!” Agnes R. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Great job! Nice touch with the “flower-pot” toilet paper roll fold!” Shawn A. (Edmonton)
Rating Experience: 4
Rating Quality: 4
“The clean was really good again! Thanks so much!” Kirsten M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“The maid was excellent. She did a very detailed job and made extra effort to make the wooden floor spotless. We did not had to tell her about anything. She definitely went over and above to make sure that everything was perfect.” Jyoti S. (Calgary)
Rating Experience: 4
Rating Quality: 5
“Our scheduled cleaner called in sick but we appreciated how quickly another cleaner was dispatched, in less than 30 minutes. She did a great job.” Katarina D. (Calgary)
Rating Experience: 5
Rating Quality: 5
“First of all stars for Cole! Please give that man a raise-he’s amazing. I called Thursday afternoon to ask Cole to make a Miracle happen as I needed my house cleaned on Friday and not only did he say YES he could do it but also sent the best girl in the company! She was fantastic! Once again stars for Scrubbi. Thx you and thx you!” Judith H. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Amazing, thanks!” Katrina B. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“Scrubbi: thanks for accommodating the last minute change in schedule. Keep doing a great job.” Naran G. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Did a very thorough cleaning. Bathrooms were very very clean. Great job scouring tile and on floors. Please come again!” Carl W. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Thank-you so very much – when I was told by my Dr. that I could longer vacuum and do a lot of the cleaning I used to do – I made the decision to go with Scrubbi and I have been a very happy client!” Deborah M. (Edmonton)
Rating Experience: 5
Rating Quality: 4
“The blue rug in my son’s room was not vacuumed. But other than that Amber was really nice and was very accommodating around my son’s nap time.” Sylvia Z. (Edmonton)
“Hi Sylvia, thanks for writing in. We’ll make a note that the blue rug was missed so it’s not missed for next time. Let me know if there’s any other notes you’d like to add to your file. Thanks!” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“Kitchen garbage was not emptied. We are very pleased with the rest of the cleaning.” Deb O. (Edmonton)
“Hi Deb, thanks for sending in your review. We’ve made note that it was missed and will speak with the cleaner next time she’s there to make sure it’s not missed. Let me know if I can help in any other way.” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“Stephanie was on time and pleasant. I knew she wouldn’t be able to do everything in 3 hours but gave her my priorities. I was skeptical as I’d had a negative experience previously. I left her and popped in at the end of the appt. I had a quick look around and was very impressed. She did an excellent job in the kitchen and bathrooms and managed get all the floors done as well. I caught up with her to express my thanks and tried to tip her, but she refused. She deserves something extra though!” Nancy P. (Ottawa)
“Hi Nancy, thanks for sending in your review. All our hard working cleaners get bonuses from us every time you submit a review. This gives them an incentive to work hard all the time and ensures that they’re rewarded even if you don’t have any cash or smaller bills to give as a tip. All we ask is that you fill out your reviews and this ensures that they get rewarded.” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“I had to run home to let the cleaning lady in because our painter locked her out. There was also street cleaning happening so she wasn’t able to park outside our house like we planned. She was very patient and gracious about these issues so I appreciated that. We’re also really pleased with the cleaning that she did. Our place has never looked so good and we’re very thankful!” Kendall K. (Calgary)
Rating Experience: 4
Rating Quality: 5
“did a very good job plus was very quiet which i really appreciated as am recovering from major surgery last week. she is the best cleaner so far and i would like her scheduled here on a regular basis please” Joan D. (Calgary)
“Hi Joan, that’s great that you’re happy with the cleaning today. We can make the cleaner your preferred cleaner but, as always, we can’t guarantee that it will be her that’s there every single time. Sometimes our maids get sick, go on vacation, or even switch careers. I can assure you though that we’ll send her there as much as possible. Let me know if there’s anything else we can do to help.” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“Fantastic!!” Barbara V. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Extremely happy with the clean! So nice to come home from hard week of work and not have to worry about any housework! She is so detailed!” Tammy T. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“I always feel spoiled…always appreciate coming home after the cleaner has come.” Brigitte M. (Calgary)
Rating Experience: 5
Rating Quality: 4
“Most thorough cleaning I’ve had from a company in a while – for a reasonable price. If it remains that good each time I will be a long term customer.” Jody J. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Always predictable, reliable, excellent service” Desiree B. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“Kelsey came today to clean my condo and she had my home sparking clean. My vacuum had a broken piece and she even fixed it for me. With my back I can no longer vacuum or do the floors, etc. the way I used to so to have this pressure taken off is Fantastic. Thank you Kelsey for your hard work! Sincerely; Deborah” Deborah M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“She did an awesome job. I could tell that my house had been cleaned well from the minute I opened the garage door. Thanks for sending her to us. Please continue to send her.” Helen M. (Calgary)
“Hi Helen, we’re very happy that you loved your clean today. While we can’t guarantee that you’ll get the same maid every single visit, we can make her your preferred cleaner so that you’ll get her more often than not. Have a wonderful day!” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“Exceptional work. Spotless and left a great scent to refresh the home. Exceedingly happy with results!” Genevieve C. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Both experiences for the two times they have come to clean have been great !! Very professional, know exactly what needs to be done. It’s so nice knowing your house has been professionally cleaned…..I can smell the difference, as well as how nice everything looks. Very, very pleased customer !!!!! Thank You So Much Gail Swain” Gail S. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Margaret was excellent once again! Everything was as it should be.” Lindsey E. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Our cleaner today was excellent. She was very thorough and efficient and we are very happy with the quality of the clean that our home received today. Thank you so much!” Andrea M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Again Carmen has done a superb job. Absolutely love coming home to my very clean home.” Kelly M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“My cleaner was through, efficient, and included all the cleaning I wanted. Please give her a bonus for her work.” Barbara W. (Ottawa)
Rating Experience: 5
Rating Quality: 5
“Jenna is a real find. A lovely young lady, who cleans very efficiently and well. I would really like to see her again. Thank you.” Ruth M. (Calgary)
Rating Experience: 5
Rating Quality: 5
“Always a pleasure coming home to such a clean house. Thank you so much!!” Amy M. (Calgary)
Rating Experience: 5
Rating Quality: 5
“I love coming home after a long day at the office to a nice clean condo. Margaret is Fabulous and gets the, vacuuming ,dusting and bathrooms, etc sparkling clean as due to back problems I can no longer keep it up and now feel so much better that I have started thinking of organizing things that I can do again. Thanks so much Margaret! I am looking forward to our next cleaning visit in two weeks. Sincerely; Deborah” Deborah M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Keep up the fantastic work and you have a customer for life “ Kevin R. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Marci is fantastic! She came on the jan 30 as well she did the best job I’ve ever seen someone do! Getting in nooks and crannies I didn’t even know we had!” Jordana M. (Edmonton)
Rating Experience: 5
Rating Quality: 5
“Continue to be very happy with the service and quality provided by both scrubbi office staff as well as cleaners. Great job and thank you.” Beatriz E. (Calgary)
Rating Experience: 5
Rating Quality: 5
“thank you so much for accommodating us I truly appreciate it. Carmen is wonderful.” Kelly M. (Edmonton)
Rating Experience: 4
Rating Quality: 4
“Our cleaner did a good job cleaning our home. I would like the cleaner to make sure the hardwood floors are vacuumed and cleaned thoroughly. Some areas of the house still looked like it needed to be vacuumed and spot wiped with the mop. The kitchen floor was cleaned, but I would like the cleaner to use our mop to get a better scrub. Also, mop the bathroom floors. Please keep sending Margaret to clean our home. We want the same cleaner who knows our home and how we like the house cleaned.” Tracey K. (Edmonton)
“Hi Tracey, we apologize for missing those areas and we’ll add your notes to your file so they don’t get missed next time. As you already know, it takes an appointment or two for us to get to know your home and your preferences and as we come more often, things should get better and better. Thanks again for being understanding and we look forward to coming back and giving 5 star service next time.” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“I called in afterwards to inquire about the cleaner leaving early and the customer service representative was very helpful. A few things were missed, but they were also missed the last time too and they were little things. The stairwell and bannister going to the basement were not vacuumed or dusted and there is a shelf hanging in our bonus room that needs to be dusted as well. That being said, I have been very happy with the quality of cleaning and blown away by the customer service to date:)” Melanie T. (Calgary)
“Hi Melanie, thanks so much for the review. As discussed, we have no problem crediting you for the 1/2 hour that was not used. You should see the savings on your next invoice. We’ve also added your comments about the stairwell and bannister to your file so they don’t get missed next time. We’re glad that you’re happy with our customer service as well as that’s part of what makes us different from all the other cleaning companies out there. Let us know if there’s anything else we can do to help.” Scrubbi Support
Rating Experience: 5
Rating Quality: 5
“Our house looked spectacular! The girl who cleaned it this time didn’t miss a spot.. our cupboards were wiped down, our stove, microwave and dishwasher were clean, she even folded our toilet paper rolls! Incredible job, we appreciate it so much. The house was absolutely spotless. Thank you.” Kim R. (Winnipeg)
Rating Experience: 5
Rating Quality: 5
“FABULOUS!! always a fabulous job!! thank you Scrubbi! Your people are fabulous! I love you guys!! -Dayle” Dayle F. (Calgary)
*****
Wow you made it to the end! We only keep a few weeks worth of reviews on our site. If you still have questions about Scrubbi please feel free to email support@scrubbi.com or give us a call at 1-877-313-4820 and let us know what we can do to help.
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