Before you book that house cleaning service…
When looking for the best house cleaning service, it’s easy to get overwhelmed with information overload.
Sorting through websites, getting quotes, and speaking with each provider could take several days, maybe even weeks, to go through.
Even then, you still may not be sure whether you’re getting the most out of your money or not.
So to help you navigate the world of housecleaning, we’re sharing 5 Insider Tips on How to Choose a House Cleaning Service.
You’ll learn what to look for in a reputable house cleaning service, the best times to book, and how to make your cleaning services cheaper.
If you’ve never booked a housecleaning service before or are in the market for a new clean service, make sure to read this before booking anywhere.
1. Decide What You Need Cleaned in Your Home
What do you really need help with?
It’s important to take stock of the things you really want cleaned because not all cleaning services perform the same services. For example, some do your laundry, make the beds, wash the dishes, etc. – so it’s important to know what you need before you book and make sure that the company you hire does those tasks. Don’t assume anything. There’s nothing worse than coming home and expecting the laundry to be folded and realize it’s not done because it’s not part of their service contract with you.
If you’re on a budget, deciding on what you really need cleaned is also a way to customize your cleaning to make it a little cheaper.
For example, maybe all you really need help on is the kitchen and bathrooms? We have many clients who have us come in and only do the bathrooms and kitchen because they’re the hardest parts of the home to clean. Dusting and wiping down of other surfaces they take care of themselves.
See also: Scrubbi’s House Cleaning Checklist
2. The More Frequent the Appointments, the Better
Need a monthly cleaning, bi-weekly, or weekly cleaning? Or maybe just a one time clean for moving out? Take a really close look at how often you need house cleaning appointments. Maybe you can get away with bi-weekly cleanings instead of weekly?
With that in mind though, usually the more regular the service is the cheaper (in terms of cost per visit) it will be. For example, bi-weekly cleanings will be cheaper per visit, than monthly visits, sometimes costing just a few dollars more per month. You could also try going weekly, then adjusting your cleaning services later on if you feel like you don’t need it as often, or vice versa by going monthly and increasing the frequency if needed.
Move outs and one-time appointments will almost always cost the most per visit because of how intensive the cleaning is and because it’s not an ongoing, regular service.
3. Look Up Reviews Or Ask Friends For Recommendations
Asking friends, family and coworkers who have had hired a house cleaning service before for their recommendation can save you a lot of headaches because you can be relatively sure that if they had a good experience, you will too. That’s one of the main ways Scrubbi grew the way we did.
A side benefit of going through a cleaning service that was recommended you is that in some cases, they’ll give a referral credit to you AND a credit to the person recommending you. It’s a win-win for both of you.
If you don’t have anyone to ask, or want to do your own search, reading up on a companies’ customer reviews can give you an idea of what you’re getting into.
Look them up on Google, Yelp, Homestars, and their own website for reviews that people have put up.
See also: Scrubbi’s Customer Feedback Submissions
4. Booking your Appointment and After the Service
Flat rate is better
You know that jaw-dropping cleaning quote that’s $100 less than the others?
Yes it sounds great and all but you’ll definitely want to double check to see if it’s a flat rate.
Chances are that it’s not and that they’ve grossly under estimated the job.
Which is how you could end up with a surprise $350 bill at the end when you thought you were getting it for about $170.
Not only that, but the efficiency and effort of the maids is not something you will know beforehand – a flat rate is more stable and ensures that you know what you’re paying for and aren’t shocked when you see the final bill.
Do a walk-through
This is one we can’t stress enough.
Once the cleaning has been done, do a walk-through with the cleaner to ensure that nothing has been missed.
This gives you a chance to see if anything was missed or if an area of your home needs a bit more attention to be done a bit better.
Once the cleaners leave, it’s virtually impossible to get them to come back the same day, so make sure everything looks good before they leave.
If you can’t be home at the time of service, make sure to do the walk-through as soon as possible. The more reputable cleaning companies have a cleaning service guarantee but you usually have to notify them within 24 hours about any problems.
See also: Scrubbi’s 24 Hour Service Guarantee
Visit our website: www.scrubbi.com
5. Look For A Better Cleaning Experience
There are advantages and disadvantages to each and those differences lead to huge differences in terms of your experience.
Everything from online customer support chat to scheduling, appointment reminders, and more, we use technology to create a better customer experience for you.
We’re also up front with the costs and don’t try to trick you with “man-hours” or charge you for cleaning add-ons that you don’t need.
What exactly are “man-hours”?
What happens is people fall into the trap of being quoted a price per hour but they don’t realize is that this price per hour is per cleaner.
So for example, if a company says they’ll charge you $25 per man hour and three cleaners arrive, you’re actually being charged $75 per hour (3 x $25).
The other problem with charging by the hour is that the cleaners don’t have an incentive to work harder or faster – in fact, they actually have an incentive to go SLOWER!
Luckily we’ve found a solution to both these problems by charging a flat rate and giving our cleaners a bonus if you’re happy with your cleaning.
This ensures that you get the great quality cleaning that you’re looking for without the surprise bill at the end.
The “More is Better” fallacy
I get why people think that having more cleaners is better.
It makes sense to think that having more maids will mean that your home will be cleaner and be finished in less time than just one.
But that line of thinking is based on a few assumptions like: A) all maids are great at cleaning and B) there will be no chit chat or wasting of time while they’re in your home.
But while ‘B’ isn’t as big of an issue, ‘A’ certainly is.
The truth is, it’s difficult enough to find one great maid that: pays attention to details, has the knowledge to get out different stains on a variety of surfaces, is reliable, shows up consistently, and works efficiently.
Having entire teams of 2, 3, or more great maids like that are – while not impossible -very, very rare.
You can read more about the “More is Better” fallacy here.
5. Booking Your Service and After the Service
Flat rate is better
If you’re booking a move-out service, go for one that cleans for a flat rate instead of an hourly rate. The efficiency and effort of the maids is not something you will know beforehand ad a flat rate ensures that you know what you’re paying for and aren’t hit with a shock when you see the final bill.
Do a walk-through
This is one we can’t stress enough. Once the cleaning has been done, do a walk-through with the cleaner to ensure that nothing has been missed. If you can’t be home at the time of service, make sure to do the walk-through as soon as possible. The more reputable cleaning companies have a cleaning service guarantee but you usually have to notify them within 24 hours about any problems.
See also: Scrubbi’s 24 Hour Service Guarantee
If you decide to go through an independent cleaner, many times they don’t have a service guarantee and will automatically dispute any problems you claim if you bring it up with them. The same goes for anything that may have been stolen or damaged so again, double check your insurance to see if you’re covered.
To learn more, visit our website: scrubbi.com
Get a FREE Quote
As a house cleaning service we’ve helped all sorts of people in different situations:
- Entrepreneurs running their own businesses
- Business professionals working tough hours
- Growing families busy with careers, children’s activities, etc.
- …and much more.
If you value your time the way our customers do, click the link below to head over to our homepage where you can get a FREE, no-obligation, no-pressure quote from a member of our sales team.