6 Reasons to Choose a Professional House Cleaning Company Over an Independent Cleaner

June 10, 2014

5 Tips on Choosing A House Cleaning Service


I know it’s easy to fall into the trap of thinking that house cleaning should come dirt cheap.

I did when I first started in this industry.

I mean, it’s just manual labour right? There isn’t much to it.

But as I learned more and more about what really goes on in the house cleaning service world, it was amazing to me to see just how unregulated it is, especially when it comes to independent cleaners on Craigslist or other job posting sites.

So I wanted to quickly share with you 6 points that you should consider before hiring an independent maid or professional cleaning company to help you understand the differences.

But before I do, I just wanted to quickly talk about the big range in prices and why things are priced the way they are.


A Big Difference in Pricing

Look online for house cleaning help and you’ll very quickly notice that there are generally 2 price ranges when it comes to house cleaning:


a) the independent cleaners that are really cheap at $10 – $20 per hour

b) the professional cleaning companies that can range from $40 per hour up to $80 per hour (and sometimes even more)


With such a big difference it makes you wonder – are the more expensive cleaning franchises that much better at cleaning your home? What’s so great about going through a professional house cleaning company?

To help you answer that question, we’ve highlighted 6 main reasons why you should choose a house cleaning company over an independent house cleaner.


6 Reasons to Choose a Professional House Cleaning Company Over An Independent Cleaner



Trust-worthy cleaners readily available

The most important thing to consider when choosing a housecleaner is hiring someone you can trust.

This isn’t something you should easily brush off.

These cleaners will be inside your home and in close proximity to your valuables so you want to make sure that the cleaners are people you can trust.

They should also pass a police background check and preferably have had more than a few clients already.

Going through this process can take hours upon hours to find the right fit.

Just for a frame of reference, we have to sift through more than 250 applications just for our Calgary operations whenever we post a job opening. And out of that, maybe 2 or 3 go on to become a regular maid for us.

When you go with a professional maid service, all the background checks and interviews are already done for you. For example, at Scrubbi, every cleaner we hire gets a complete background check and goes through a series of interviews and tests to ensure that whoever is in your home is someone who is reliable, respectful, and knows how to clean.

(Cleaning fast and efficiently takes more planning and organization skills than you think).



General Liability and Worker’s Compensation Insurance

This is one that not many people think of.

When you choose to hire a house cleaner yourself, you may be considered their employer – which means that if they get injured in your home while working, you could potentially be held liable. Do you have worker’s compensation insurance? Make sure you have this in place before bringing your own cleaner in.

Another insurance scenario to consider is if the maid breaks or damages something in your home. Say, for example, the cleaner forgets to turn off the tap of your bathroom tub and floods your top floor. Chances are they won’t have enough insurance coverage for something like this, if they have insurance at all. That means you most likely won’t be getting any compensation for the mishap and will have to foot the repair bill out of your own pocket or some type of house insurance.

But BE WARNED: Regular home insurance may not cover damage from a contractor or “employee” either so always double-check with your insurance company before hiring your own cleaning help.

All of the top professional cleaning companies will have insurance to cover worker injuries and for in-home damages. Before you book though, always ask to make sure (and yes Scrubbi is insured).

This isn’t to say that something will happen. Nothing happens 99% of the time. But all it takes is for something to happen once to cause a major headache and stress in your life.


Back-ups when you need it most

Imagine this scenario: Your in-laws just called to say they’re coming over for a surprise visit on the weekend. It’s Friday and your cleaner is supposed to be at your house at 8:30am and it’s now 9:45am and they still haven’t shown up. You call their cellphone to see what’s going on but all you get is their voicemail. You try calling them again and again over the course of the day but get no response.

Now what do you do?

The advantage of a maid service is that they usually have a roster of maids that can, more often than not, fill in when another maid calls in sick. Many times you won’t even notice unless you were home and saw that it was a different maid.

If reliability and having cleanings done when you need it are important to you, you should definitely consider going with a house cleaning service.



At professional house cleaning companies (like Scrubbi), you get a customer support system in place for anything that goes wrong. It comes in hand for things like:

  • Cleaner hasn’t shown up or is sick? Call customer support and they’ll find a back up or on-call maid to come clean your home.
  • The cleaner showed up but missed a few things during the cleaning? No problem, just call support and, if they have a service guarantee, they’ll send someone back to clean what was missed at no extra cost to you.
  • Want to reschedule your appointment? Give proper notice and any cleaning company will gladly reschedule your appointment for you.
  • Have some comments or suggestions for the cleaner but don’t want things to get weird with your cleaner? Let customer support know and they’ll relay your concerns in a way that doesn’t lead back to you.

When you have a million other things to worry about, this kind of support comes you can’t live without.

**Note: At Scrubbi, we make house cleaning as easy for you as possible. In fact, we’ve based major part of business model on providing a great clean with an amazing support system for our customers.



Cleaning Service Guarantee

Very few independent cleaners (and even professional maid services) offer a Cleaning Service Guarantee. Basically, if our cleaners missed anything or if you’re not happy with the cleaning service that you received, let us know within 24 hours of your appointment and we will gladly send out another cleaner to clean what was missed or not properly cleaned – at no cost to you.

At Scrubbi, we of course have a 24 hour service guarantee and are more than willing to fix areas that we miss or didn’t clean properly at no cost to you.



Peace of Mind

The bottom line is that if price is your main and only concern, you may be setting yourself up for a costly mistake later on. What a professional maid service provides is convenience and peace of mind with a strong customer support system if things go wrong.

Anyone in the house cleaning industry who tells you that they’ve never had a problem come up last minute either has minimal experience or is just flat out lying to you. Things happen all the time. Cleaners get sick (or their kids get sick), cars breakdown, people getting lost looking for an address – things you can’t even imagine happening happen for us on a regular basis.

If you’re prepared and have the time to deal with it then great; but if you want someone to take care of that for you while you’re busy at work, running errands, or taking care of other things that life has to throw at you, a cleaning company is probably better for you.


Final Thought

Choosing a house cleaner is something that you should take very seriously. They’ll be working within your home and in close contact with your most precious valuables. That means not only will you want someone who’s fast and efficient, you wan’ll want someone you can trust as well. You could find that type of cleaner by going the independent route, but that takes time.

By going with a cleaning company like Scrubbi, you can feel assured that the cleaner in your home has already undergone a background check and has been closely evaluated on their cleaning ability. Not only that, but if for some reason a problem came up, there’s actually a system in place to find a solution to the problem, fast.

It basically means peace of mind, and for many people, that’s worth the extra cost.





  1. Ernest London June 15, 2017 Reply

    I like that you mentioned that choosing a maid service over an individual cleaner will give you the opportunity to have backups do the cleaning if your cleaner is sick or away. That is something that could be really helpful. My wife and I have been thinking about getting some help around the house. I will definitely keep these things in mind.

  2. Anya July 4, 2017 Reply

    This is actually helpful, thanks.

  3. Www.Gipsonwvl.com July 18, 2017 Reply

    Thank you for the great post

  4. Yacon Root September 1, 2017 Reply

    Fantastic Website. Very much enjoyed reading.

  5. Tiffany Locke October 13, 2017 Reply

    I’m glad that you mention how a cleaning company will have already taken care of background checks and interviews in order to find reliable workers that will provide the best service. Since this is the case, all you’d have to do would be to find a business with the right employees. In order to pick the best option, you’d probably want to research the different house cleaning companies online and by talking to people you know, such as friends and family, so you can figure out the types of services they offer as well as if they treat their customers well.

  6. Marcus Coons October 25, 2017 Reply

    It really helped when you mentioned how you should take the time to consider the type of insurance a cleaning company can provide in order to find the best company for your needs. I understand that taking the time to do some research and read online reviews in order to find the best one for your needs. A friend of mine was talking about how he needed to find a good cleaning company in order to keep his house tidy as he is too busy with work, so I’m glad I found your post.

  7. Mark Finch October 30, 2017 Reply

    I’m glad I came across your article on choosing a maid service. I like how you talked about the importance of having trustworthy maids. It’s comforting to know that the maids you let inside your house are honest and will take good care of your valuables. Checking if the maids have passed a police background check is also a great tip. I’ll be sure to follow your advice next time I get a professional cleaning service.

  8. Richard Learner November 13, 2017 Reply

    Informative post…I am looking for a temporary house cleaner for about a month, weekly. They would help me with vacuuming and cleaning two bathrooms once a week.
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  9. Richard Learner November 16, 2017 Reply

    How exciting. Cant wait to see the rest of the house! Deep cleaning house is something that we do when we decide to thoroughly clean every little portion of our house. Thanks for sharing.
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  10. Richard Learner November 17, 2017 Reply

    Cleaning is really a big deal and dealing with cleaning services is more than that. Thankyou for this great post and I am very greatfull.

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  11. Richard Learner November 20, 2017 Reply

    I read your article it’s very nice and very interesting one. You made this site is awesome and giving us such a great tips they very useful to us. Thanks for sharing the best posts they amazing I am very satisfied with your articles and your site it’s amazing.
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  12. Richard Learner November 24, 2017 Reply

    Wow…this is a very nice site and very helpful for those who are searching a maid for different types of works. thank you so much for sharing this site.
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  13. Hannah Neilson January 30, 2018 Reply

    I agree that you need to consider if a home cleaning service that is trustworthy. It would be good to consider this because it would ensure that they are qualified. My brother is looking for a home cleaning service, so he’ll have to consider if they are trustworthy.

  14. Richard Learner February 15, 2018 Reply

    These are some good reasons why one should hire professional cleaning services and I agree with them after all professionals are professionals. Thanks a lot for sharing this and spreading information.
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    • scrubbi February 15, 2018 Reply

      Thanks for reading Richard!

  15. Callum Palmer February 15, 2018 Reply

    It’s not something you’d immediately think of, but I like that the article brings up insurance. After all, a lot of people forget that their tend to be chemicals and other potentially dangerous materials involved with cleaning a house. Since this is the case it helps to hire a professional cleaning company that has the insurance to cover themselves in case a worker gets hurt on the job.

    • scrubbi February 16, 2018 Reply

      Great point about the chemicals and potentially dangerous materials Callum. Thanks for reading!

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