I know it’s easy to fall into the trap of thinking that house cleaning should come dirt cheap.
I did when I first started in this industry.
I mean, it’s just manual labour right? There isn’t much to it.
But as I learned more and more about what really goes on in the house cleaning service world, it was amazing to me to see just how unregulated it is, especially when it comes to independent cleaners on Craigslist or other job posting sites.
So I wanted to quickly share with you 6 points that you should consider before hiring an independent maid or professional cleaning company to help you understand the differences.
But before I do, I just wanted to quickly talk about the big range in prices and why things are priced the way they are.
A Big Difference in Pricing
a) the independent cleaners that are really cheap at $10 – $20 per hour
b) the professional cleaning companies that can range from $40 per hour up to $80 per hour (and sometimes even more)
With such a big difference it makes you wonder – are the more expensive cleaning franchises that much better at cleaning your home? What’s so great about going through a professional house cleaning company?
To help you answer that question, we’ve highlighted 6 main reasons why you should choose a house cleaning company over an independent house cleaner.
6 Reasons to Choose a Professional House Cleaning Company Over An Independent Cleaner
Trust-worthy cleaners readily available
The most important thing to consider when choosing a housecleaner is hiring someone you can trust.
This isn’t something you should easily brush off.
These cleaners will be inside your home and in close proximity to your valuables so you want to make sure that the cleaners are people you can trust.
They should also pass a police background check and preferably have had more than a few clients already.
Going through this process can take hours upon hours to find the right fit.
Just for a frame of reference, we have to sift through more than 250 applications just for our Calgary operations whenever we post a job opening. And out of that, maybe 2 or 3 go on to become a regular maid for us.
When you go with a professional maid service, all the background checks and interviews are already done for you. For example, at Scrubbi, every cleaner we hire gets a complete background check and goes through a series of interviews and tests to ensure that whoever is in your home is someone who is reliable, respectful, and knows how to clean.
(Cleaning fast and efficiently takes more planning and organization skills than you think).
General Liability and Worker’s Compensation Insurance
This is one that not many people think of.
When you choose to hire a house cleaner yourself, you may be considered their employer – which means that if they get injured in your home while working, you could potentially be held liable. Do you have worker’s compensation insurance? Make sure you have this in place before bringing your own cleaner in.
Another insurance scenario to consider is if the maid breaks or damages something in your home. Say, for example, the cleaner forgets to turn off the tap of your bathroom tub and floods your top floor. Chances are they won’t have enough insurance coverage for something like this, if they have insurance at all. That means you most likely won’t be getting any compensation for the mishap and will have to foot the repair bill out of your own pocket or some type of house insurance.
But BE WARNED: Regular home insurance may not cover damage from a contractor or “employee” either so always double-check with your insurance company before hiring your own cleaning help.
All of the top professional cleaning companies will have insurance to cover worker injuries and for in-home damages. Before you book though, always ask to make sure (and yes Scrubbi is insured).
This isn’t to say that something will happen. Nothing happens 99% of the time. But all it takes is for something to happen once to cause a major headache and stress in your life.
Back-ups when you need it most
Imagine this scenario: Your in-laws just called to say they’re coming over for a surprise visit on the weekend. It’s Friday and your cleaner is supposed to be at your house at 8:30am and it’s now 9:45am and they still haven’t shown up. You call their cellphone to see what’s going on but all you get is their voicemail. You try calling them again and again over the course of the day but get no response.
Now what do you do?
The advantage of a maid service is that they usually have a roster of maids that can, more often than not, fill in when another maid calls in sick. Many times you won’t even notice unless you were home and saw that it was a different maid.
If reliability and having cleanings done when you need it are important to you, you should definitely consider going with a house cleaning service.
At professional house cleaning companies (like Scrubbi), you get a customer support system in place for anything that goes wrong. It comes in hand for things like:
- Cleaner hasn’t shown up or is sick? Call customer support and they’ll find a back up or on-call maid to come clean your home.
- The cleaner showed up but missed a few things during the cleaning? No problem, just call support and, if they have a service guarantee, they’ll send someone back to clean what was missed at no extra cost to you.
- Want to reschedule your appointment? Give proper notice and any cleaning company will gladly reschedule your appointment for you.
- Have some comments or suggestions for the cleaner but don’t want things to get weird with your cleaner? Let customer support know and they’ll relay your concerns in a way that doesn’t lead back to you.
When you have a million other things to worry about, this kind of support comes you can’t live without.
**Note: At Scrubbi, we make house cleaning as easy for you as possible. In fact, we’ve based major part of business model on providing a great clean with an amazing support system for our customers.
Cleaning Service Guarantee
Very few independent cleaners (and even professional maid services) offer a Cleaning Service Guarantee. Basically, if our cleaners missed anything or if you’re not happy with the cleaning service that you received, let us know within 24 hours of your appointment and we will gladly send out another cleaner to clean what was missed or not properly cleaned – at no cost to you.
At Scrubbi, we of course have a 24 hour service guarantee and are more than willing to fix areas that we miss or didn’t clean properly at no cost to you.
Peace of Mind
The bottom line is that if price is your main and only concern, you may be setting yourself up for a costly mistake later on. What a professional maid service provides is convenience and peace of mind with a strong customer support system if things go wrong.
Anyone in the house cleaning industry who tells you that they’ve never had a problem come up last minute either has minimal experience or is just flat out lying to you. Things happen all the time. Cleaners get sick (or their kids get sick), cars breakdown, people getting lost looking for an address – things you can’t even imagine happening happen for us on a regular basis.
If you’re prepared and have the time to deal with it then great; but if you want someone to take care of that for you while you’re busy at work, running errands, or taking care of other things that life has to throw at you, a cleaning company is probably better for you.
Choosing a house cleaner is something that you should take very seriously. They’ll be working within your home and in close contact with your most precious valuables. That means not only will you want someone who’s fast and efficient, you wan’ll want someone you can trust as well. You could find that type of cleaner by going the independent route, but that takes time.
By going with a cleaning company like Scrubbi, you can feel assured that the cleaner in your home has already undergone a background check and has been closely evaluated on their cleaning ability. Not only that, but if for some reason a problem came up, there’s actually a system in place to find a solution to the problem, fast.
It basically means peace of mind, and for many people, that’s worth the extra cost.